How quickly do you ship?
Your package will be shipped by USPS first class, Priority mail, or UPS ground. This will be at the discretion of SweetSoles.com Shipping department, and will vary depending on the weight of your package, and the zip code. We strive to ship your shoes as soon as possible. In most cases, your package will be sent within 2 business days of your payment. You will recieve your delivery confirmation or tracking number via an email. You may also log in to your SweetSoles.com account to check your order status.
Orders of $100.00 or more will receive FREE shipping!!!!
What forms of payment do you accept?
Currently we accept all Credit cards, and Paypal.
Can I return or exchange my purchase?
You MUST request a RMA (Return Merchandise Authorization) through your Sweet Soles account FIRST. We will then send you an email with the instructions on how to proceed with your return. Please, follow the instructions: 1- The items must be in the original package. If your package was not shipped in a box, please return it in packaging that will not damage the product. 2- Please write your RMA number on the return label of your package. Be sure your RMA number is clearly visible on the OUTSIDE of the package the product is being shipped back to us. If we don't receive your RMA number we cannot process your return in a timely manner. 3- Send the package to: Sweet Soles 19510 Van Buren Blvd. Suite F-3 #369 Riverside, CA 92508 USA
Will you charge sales tax on my order?
There is no sales tax on orders except those sent to addresses in California. Shipments to California are subject to 8.75% sales tax.
What are cookies? Do I need to enable cookies on my browser to shop?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.You need to enable cookies on your browser to enjoy all the shopping features. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
Is it safe to use my credit card on your site?
Yes, all checkout will be securely processed through either paypal checkout or our server which is PCI compliant through McAfee. Paypal uses an up to date VeriSign SSL 128 bit security certificate, so rest assure that all your transactions details are safe. Here are the details: Public and Private Keys to Privacy An SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a browser points to a secured domain, a secure sockets layer handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that guarantees message privacy and message integrity. Don't Reveal Yourself on the Internet Without SSL encryption, packets of information travel networks in full view. Imagine sending mail through the postal system in a clear envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it. Without third-party verification, how do you know a Web site is an authentic representative of a business you trust? Every SSL Certificate is created for a particular server in a specific domain for a verified business entity. Like a passport or a driver?s license, an SSL Certificate is issued by a trusted authority. When the SSL handshake occurs, the browser requires authentication from the server. If the information does not match or the certificate has expired, the browser displays an error message. Not All Encryption Is Created Equal Without an SGC-enabled certificate in place, Web site visitors using certain older browsers and many Windows 2000 users will only receive 40- or 56-bit encryption. VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption to over 99.9% of Web site visitors. (SGC: Strongest SSL Encryption.) 128-bit encryption offers 288 times as many possible combinations as 40-bit encryption. That?s over a trillion times a trillion times stronger. The Most Trusted Mark on the Internet VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world?s 40 largest banks, businesses that know the most about Internet security. They trust VeriSign because of our encryption technology and rigorous business authentication practices. When you secure your sites with VeriSign SSL Certificates and display the VeriSign Secured Seal, your customers know that their transactions are secure and you are who you say you are.
How do I know if my child's shoe has enough growing room?
It is recommended that you purchase shoes that measure 3/8-1/2 inch bigger than your childs foot. The best way to measure his or her foot is to have them stand straight with their back against a flat surface. Measure from that flat surface to the tip of their longest toe. It's important that the child stand straight with all their weight on the floor.
How do I know if my child's shoe is wide enough?
You should be able to pinch just a little of the upper material. If the shoe feels too tight and is not available in a wider width, a 1/2 size larger is recommended.
How long should I expect children's shoes to last?
On average, a child's shoe will last for about 3-4 months. They either have a growth phase or simply outwear the shoe. Children's shoes are usually made more durable than women's and men's shoes so they will last longer. Leathers are tougher and have special treatments in many cases. We do however, recommend in order for you to get maximum usage, a quality shoe protectant be put on as soon as they arrive.
Can you notify me when a certain style/size/color becomes available?
If you would like to receive special notices, discount codes and updates of New styles, please visit the Home page of our website and sign up for Sweet Soles Customer Club! Members will receive an email newlsetter 1-2 times a month. Special discount codes will be included, as well as details for upcoming sales, promotions and new styles! We do not have the capability to notify customers when certain items are added to our inventory. Our website is updated on a regular basis with new styles and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available products. |
